Maryland Long-Term Care Ombudsman Program

The Maryland Long Term Care Ombudsman Program helps residents in long term care facilities maintain their legal rights, control over their own lives, and personal dignity. Long term care facilities include nursing homes and assisted living communities.
Major Responsibilities of the Obmudsman Program:
-Receives and resolves complaints made by or for residents of long term care facilities.
-Promotes community involvement through volunteer opportunities.
-Provides information to the public on nursing homes and other long term care facilities and services, resident’s rights, and legislative and policy issues.
The Ombudsman Program is authorized by the Older Americans Act and Maryland law. In Maryland, Federal, State and local governments fund program operations in 19 regional offices covering all of Maryland’s 23 counties and Baltimore City. Ombudsman Program Coordinators act as advocates for residents. In many jurisdictions, they also recruit, train and supervise volunteers who carry out the goals of the program.
Anyone may contact the Ombudsman. The Ombudsman is required to keep any information provided confidential. There is absolutely no charge for the services of the Ombudsman program.

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